Returns

Returns
If you need to return your item you have 14 days from date on the invoice.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please enclose a copy of the original invoice and note the reason for your return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of day.

PLEASE NOTE HAIR ACCESSORIES ARE NON-REFUNDABLE

PRELOVED ITEMS ARE NON REFUNDABLE


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@rubyandwillowkids.co.uk and send your item to: 44 Sunningdale Avenue Leigh On Sea Essex SS9 1JZ 

Shipping
To return your product, you should mail your product to: 44 Sunningdale Avenue, Leigh On Sea Essex SS9 1JZ 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.